International Services

International services are subject to the Our Partner – DHL’s – Terms and Conditions of Carriage, and the liability terms incorporated therein. SME Express offers Express Worldwide (DOC), Express Worldwide (NON DOC), Express Easy Box 8 and Express Easy Box 6, a one-stop shipping process for reliable, time-definite, door-to-door delivery of international documents and packages. The service offers access to 220 countries and territories worldwide and the extensive, quality network of our sales alliance with Blue Dart and DHL

Click on Country Information for country-specific documentation requirements.

A one-stop shipping process for reliable, time-definite and
access to 220 countries worldwide!

Convenient &
Cost-effective

International documents and packages which are urgent will be picked-up from your location, delivered to your consignee after getting it cleared through customs. Contact us for more details on International services.

Customs
Clearance Expertise

We call our as specialists in customs formalities in India and over 228 countries worldwide. We provide a pre-clearance for shipments in transit available for most of the destination and ensure efficient delivery.

Packaging &
Real-time Tracking

We provide innovative solutions for packaging to protect and secure your documents and shipments. Our online tracking solution provides with shipments information in real-time from pick-up point to delivery point.

Express Worldwide (DOC)

We deliver dutiable international shipments in a fastest possible way while keeping it secure and trustworthy. For commercial shipments like electrical goods and components, garments, manufactured items & non-commercial shipments.

Features	Benefits
Door-to-door service.	The best possible service to your company.
Simple documentation.	Greater security and control.
Packaging range.	Simplified and convenient process.
Fastest international express packages.	No hunting for packaging.
State-of-the-art information systems.	Detailed online tracking.
Global customs clearance leader.	One company control.
Global market leader for international express packages.	Single Invoice.
	Door-to-door peace of mind.

Express Worldwide (NON-DOC)

We deliver dutiable international shipments in a fastest possible way while keeping it secure and trustworthy. For commercial shipments like electrical goods and components, garments, manufactured items & non-commercial shipments.

Features	Benefits
Door-to-door service.	Fastest transit time.
Simple documentation.	Greater security and control.
Packaging range.	Simplified and convenient process.
Fastest international express packages.	No hunting for packaging.
State-of-the-art information systems.	Detailed online tracking.
Global customs clearance leader.	One company control.
Global market leader for international express packages.	Single Invoice.
	Door-to-door peace of mind.

Express Easy Box 8 & Express Easy Box 6

Our Express Easy Box & and Express Easy Box 6 offers the low flat fees for shipments up to 10kg and 25 kg. They are the original market innovations for value priced, flat fee international express and conveniently and uniquely designed package for a worldwide destination.

Features	Benefits
Unique easy to assemble boxes.	Maximum convenience.
Step by step customs declarations.	Low price.
Full SME express door-to-door service.	Exporting documentation made easy.
Low flat fee for each kilo over flat fee limit.	Fastest transit time.
Strong packaging and simple documentation.	Door-to-door services.
	Track status online door-to-door.
	No hunting for packaging or paperwork.

Import Express Worldwide: The Ultimate in flexibility and control

We offer the ultimate package in flexibility and control of your collections worldwide through a proven customs expertise and single partner. Available for more than 214 countries.

Features	Benefits
Choose the time of delivery and rely on the largest international express network.	Open an Import Express Worldwide account in an instant by contacting SME Express
A single account number gives you global reach and simplifies budgeting and cost control.	Authorize your customers to use our SME Express Import Express Worldwide account by simply sending a standard Routing Order.
More in-house customs expertise than anyone else in the industry means one contact for all your export and import needs.	Our Sales Alliance Company, DHL Customer Service, in the origin country, can assist the sender with all shipping and packaging queries.
Up-front pricing for door-to-door delivery means no hidden costs or surprises.	Questions about customs regulations or paperwork?
One invoice in your home currency helps avoid currency fluctuation and makes it easier to allocate costs to a customer or department.
Rely on total visibility of your shipments - no matter where they originate or arrive.
Total shipment visibility with access to tracking and delivery details from virtually anywhere - via the Internet, WAP, SMS or phone.

Express Pallet

SME Express Pallet is a very flexible and convenient package, yet is a economical to send goods internationally. Our Express Pallets are made out of special wood-free palletized packaging, built to accommodate shipments from 50kg to as large as 100kg plus.

SME Express Pallets comes with additional benefits like:

Strong and durable packaging for total safety.
Weather-resistant material to prevent water damage.
Packaging range.
Fastest for international express packages.
Shrink-wrapped for better protection.
Pallet supports the weight of the shipment and provides easier handling.
Stay in control of your shipment anytime, anywhere with our tracking facility.

Import Express Worldwide: The Ultimate in flexibility and control

We offer the ultimate package in flexibility and control of your collections worldwide through a proven customs expertise and single partner. Available for more than 214 countries.

Features & Benefits	Shipping Tips
Choose the time of delivery and rely on the largest international express network.	Open an Import Express Worldwide account in an instant by contacting SME Express
A single account number gives you global reach and simplifies budgeting and cost control.	Authorize your customers to use our SME Express Import Express Worldwide account by simply sending a standard Routing Order.
More in-house customs expertise than anyone else in the industry means one contact for all your export and import needs.	Our Sales Alliance Company, DHL Customer Service, in the origin country, can assist the sender with all shipping and packaging queries.
Up-front pricing for door-to-door delivery means no hidden costs or surprises.	Questions about customs regulations or paperwork? Just
One invoice in your home currency helps avoid currency fluctuation and makes it easier to allocate costs to a customer or department.
Rely on total visibility of your shipments – no matter where they originate or arrive.
Total shipment visibility with access to tracking and delivery details from virtually anywhere – via the Internet, WAP, SMS or phone.

Express Pallet

SME Express Pallet is a very flexible and convenient package, yet is a economical to send goods internationally. Our Express Pallets are made out of special wood-free palletized packaging, built to accommodate shipments from 50kg to as large as 100kg plus.

SME Express Pallets comes with additional benefits like:

Strong and durable packaging for total safety.
Weather-resistant material to prevent water damage.
Packaging range.
Fastest for international express packages.
Shrink-wrapped for better protection.
Pallet supports the weight of the shipment and provides easier handling.
Stay in control of your shipment anytime, anywhere with our tracking facility.

Heavy is really easy:

The SME Express Pallet is a convenient, flexible yet economical way to send goods within India. It’s a special wood-free palletized packaging, which can be ‘built’ to accommodate shipment as small as 50kg or as large as 100kg plus. Express Pallet is a box foldable in 3 different ways to accommodate 3 different units with perforated sides.

Length	Breadth		Height
		50 kg	75 kg	100 kg
808 mm	808 mm	444 mm	614 mm	784 mm

Strong and durable packaging means total protection

SME Express Pallet is designed with strong heavyweight reinforced cardboard to support the weight of the shipment. It is weather-resistant which safeguards your shipment damaged from water, it also protects your goods while in transit by getting strapped and fully shrink-wrapped. It can be easily handled by forklift.

Door-to-door service offered in over 220 countries

Our SME Express Pallet is delivered door-to-door to destination of over 1,20,000 locations worldwide at a very low and flat fee.

Plan your shipments

Plan your strategy ahead of sending your shipment with our Express Pallet in a economical way. It has all inclusive fixed pricing structure, so that you know exactly the charges to be paid for your freight even before the shipment leaving your site.

Express Pallet Requirements

You must use the DHL Express Pallet for your shipment in order to enjoy the Express Pallet flat rates.
Complete the customised waybill enclosed with each box. Please note that each Express Pallet sent must be accompanied by its own waybill and paperwork (unlike normal WPX where one waybill for multiple shipments is allowed).
The maximum weight limit for DHL Express Pallet is 100kg. You should divide your shipment into several boxes should it exceed the weight limit.
DHL Express Pallet is available for India outbound freight only. It is not available for Transport Collect shipments or Import Express or inbound shipments.
The empty pallet weighs 11.4kg. This, along with the weight of your items, will be the total weight of the shipment. As with other shipments, the greater of the actual weight or volumetric weight will be chargeable.
If you require your Express Pallet shipment to be picked up please call for pick-up 3-4 hrs prior to your preferred pickup time. Customers who currently have regular scheduled pick-up arrangements must call in for Express Pallet pick-ups as well. Customers who call in after 15:00 hrs will have their shipments picked up the next day between 13:00 hrs & 15:00 hrs (excluding Sundays & Public Holidays).
Please ensure that all documentation is completed to avoid unnecessary shipment delays.

Express Easy Student

We understand the importance of enrolling as student into an university of your choice. We have designed Express Easy Student as an exclusive air express service to deliver the student’s application to the universities around the world in the most reliable, fast and secure way.

We offer Express Easy Student at a discount of more than 50% with special service features to help the students community to get enrolled in university of their choice and get on path to success. Our services comes with unique student-specific benefits and value of rewards, the more your send the applications, the more you gain.

Value Added Features:

Free home Pick-up.
Multiple shipment tracking options.
Our Partner DHL’s – International Student Identity Card (ISIC) with be issued.
Customer Service Helpline.
Rewards for sending applications abroad.

Important Note:

Clearance charges of ₹ 1400 will be charged extra on all commercial shipments.
Remote Area Fee of ₹ 24 per kg with a minimum of ₹ 1550 will be charged extra for all remote area locations.
Non Standard Shipment Surcharge: ₹ 2750 per shipment [single piece weight > 70 kg or Dimension (length/ breadth/ height) > 120 cm].
Address correction charges of ₹ 900 will be applicable if more than one delivery attempt is made due to an incorrect address.
Over handling fees of ₹ 5500 will be applicable for non stackable shipments.
Elevated Risk surcharge of ₹ 1400 will apply when shipping (Doc, Non Doc shipments) to a destination country (Afghanistan, Burundi, Iraq, Libya, Mali, Niger, South Sudan, Yemen) where DHL is operating at elevated risk due to continuous state of war, civil unrest, or continuous threats from terrorism.
Restricted Destination surcharge of ₹ 2100 apply only for Non Document shipments when shipping to a destination country (Yemen, Central African Republic, Libya, Iran, D.P.R North Korea, Iraq, Somalia, Eritrea, Liberia, Democratic Republic of Congo, Cote d’Ivoire, Sudan, Syria) that is subject to trade restrictions imposed by the UN Security Council. Restricted Destination Surcharge is not applicable.
Both surcharges ( Elevated Risk and Restricted Destination surcharges ) are applicable for common countries – Iraq, Yemen & Libya for Non Doc shipments.
Any other levies, taxes or duties enforced by the government would be charged extra, if and as applicable.

Packaging:

1. Flyers – Can fit in documents, pamphlets, magazines, annual reports and brochures.

Small Express Flyer – 305 x 400 mm. Recommended max. weight 5 kgs.
Large Express Flyer – 405 x 435 mm. Recommended max. weight 8 kgs.

2. Express Box

Express Box 3 – 315 x 220 x 50 mm. Recommended max. weight 5 kgs.
Express Box 5 – 355 x 360 x 110 mm. Recommended max. weight 5.5 kgs.
Express Box 7 – 365 x 235 x 305 mm. Recommended max. weight 20 kgs.
Express Box 8 – 415 x 315 x 285 mm. Recommended max. weight 25 kgs.
Express Box 9 – 455 x 300 x 385 mm. Recommended max. weight 35 kgs.- Can hold up to 12 bottles of wine, garments, a large machine and electronic parts

Please contact SME Express for any further assistance.

For any further assistance with your International documents and shipments, Contact Blue Dart.

Please contact SME Express for any further assistance.

For information on Fuel Surcharge